A very warm welcome to you, our dear customer. At Custom Writing Bay we endeavor to give you the best there is in academic writing. In case of any query, we stand to give a professional eye to make sure that you get the best results for your academic needs. By placing your order with Custom Writing Bay, as part of our clientele, you shall agree that you have read and fully understood the complete universal terms and conditions of this user agreement. Let it also be known and understood that there are no guarantees on your grades and that our contract is firmly to provide you with a paper that has original references from your given instructions. On accepting these terms you legally authorize us to charge your credit card or another payment method in the total amount of the agreed-upon sum for the academic products or services as shown in your order. Be warned that any unauthorized use of stolen credit card is forbidden by law and shall be reported to the appropriate law enforcement agencies for further investigation. We are against cyber crimes and we fight it in every way possible to be aware that we report any illegal activities.We are an award-winning team and always endeavor to do the best; nevertheless, we can not and will not be held legally responsible for any type of delivery issues to any customer resultant to problems such as spam filters, incorrect email, lack of Internet access or simply general abandon. Our customer service department is accessible 24 hrs a day, 7 days a week and is ready to help in case of any problems incurred concerning the delivery of orders. We will do our best to give you the best, however, it is the responsibility of our highly esteemed customers to give us the correct contact information and get an up-to-date software to avoid any hiccups on your side. The academic materials that we supply to you are of a unique reference that is intended to help you complete your assignments. If unfortunately, you receive your order after the agreed deadline you may demand a partial or full refund of your payment. However, it is in the sole discretion of Custom Writing Bay to approve or disapprove your demands though it will be considered on an individual basis, case by case.
Free Custom Orders' Revision Policy
The Free Revision policy is a courtesy service that we offer to help ensure your total approval with your completed order. We require of you as our customer to provide your request for a revision within 14 days of the deadline. Except for research proposal dissertation, dissertation chapters writing, thesis, thesis proposal, or any other reasonably large assignments we require 30 days for the revision. If your revision request falls under these guidelines we will readily revise your order to meet your initial requirements free of charge. The instructions or assignment must not be changed from the original order to comply with our revision policy. After the said deadline it shall be assumed that you the customer are satisfied with your order and will no longer be eligible for the free revision courtesy service. We are totally committed to your satisfaction and will be happy to work with you to resolve any issue you may have. In the case that you missed the policy deadline, you have a choice to have your order revised for a titular fee.
Custom Writing Bay or our authorized retailers reserve the right to refuse service to anyone suspected of misusing our products or participating in academic fraud. We or our authorized retailers reserve the right to cancel any order at our own discretion under this policy. You may request a refund if the work sold has significant grammar or spelling errors, or clearly covers a different subject from the work ordered in the initial instructions and description. Otherwise, all sales are final."
Discounts: Discounts and special offers when enacted shall be used singularly and can only be functional per customer per order.
Payment of Order in Time: You are requested to make a full payment of the services rendered failure to that the order shall not be touched until the payment is done and Custom Writing Bay shall not be responsible or answerable for the failure of a customer to pay on time.
Verification issues: Eliminating fraud and protecting the billing information of our customers is precedence that we take seriously. In the likelihood, you are asked to verify your billing information it is advisable that you may do so immediately to ensure that your information meets our anti-fraud policies and procedures.
The work will be delivered by email or direct download from our site. Delivery time will be based on the deadline paid for (with the minimum being within twelve hours). The clock for delivery starts at the time the order is successfully accepted by and paid for at one of our authorized retailers.
Unclear Order Instructions
Because we work directly from your instructions they must be clear and precise. If your instructions are not clear and additional instructions are not provided in the required timeframe we cannot fulfill your order.
Be advised that once an order is completed any revision request must comply with the initial requirements and description. Any material changes from the initial instructions will be considered "editing". Editing is an additional service and the company will not conduct a free revision in that case.
Failure to meet the following schedule for provision of additional instructions if requested by us, according to the deadline paid for, will result in your order being canceled. It is extremely important that you review your initial instructions to ensure that you have included all relevant information and details.
Deadline 10 days down to 48 hrs; additional instructions or requests must be received within the first five hours after order acceptance email.
Deadline 24 hrs or 12 hrs; additional instructions and all additional requests must be received within one hour of order acceptance email."
Matching of the Academic Level: In the case that the desired academic level chosen by the customer is not the proper academic/quality level (either by accident or intent); the customer shall assume all liability for such an issue. It is then the responsibility of the customer to choose the proper academic level that best fits the needs of the required assignment at the time of the order. If unfortunately an error was made while placing your order then please contact customer support for immediate assistance.
Checking the messaging system: Our message system is an easy and convenient way to communicate. It is the sole responsibility of you the customer to check the message system to address any questions, concerns, or additional instructions needed by the writer. Failure or neglect to check the messaging system shall not be sufficient grounds for a refund of services rendered. If you are unsure how to use the system, the customer care will give you needed instructions on how to go about it.
The sources: When it is found that the sources required for your order are rare, obscure, not open sourced and readily available to the general public. It is then your responsibility as the customer to provide the materials at the time you place your order or within the required time schedule listed below. Failure to do so will be considered a breach of the terms and conditions thus any claim of any implied warranty or guarantee is forfeited.
Sources must be provided by:
- 48 hours - 10 days: Instructions and all sources must be received within the first 4 hours.
- 12 hours - 24 hours: Instructions and all sources must be received within the first 1 hour.
By completing your order and making your payment, you agree and acknowledge that you have read and understood our Terms and Conditions listed on this page and abide by the binding agreement herein. You also acknowledge that you will receive no additional warranty or guarantee beyond the above-mentioned policies, terms, and conditions of your academic assistance products or services. The products we provide are reference materials and are not intended to be submitted as completed works and are to be used strictly for the purpose of assistance in writing your own assignments. We reserve the right to contact our customers by email regarding new services, discounts, special offers and any other information that we deem to be useful to our customers. We do not and can not guarantee that editing, proofreading, formatting services will be plagiarism free. Papers that are not written by us will not be scanned or reviewed for. We shall not refund any amount in the event that a proofread/formatted paper is considered to be plagiarized. Intellectual property is owned by the company and the customer has the exclusive permission and right to use the paper however they wish for 6 months. After the 6 month term period has passed the company retains all rights of the paper. By making your purchase you agree to hold harmless and waive any future liability against Custom Writing Bay.
Important: Use of any stolen credit cards is prohibited and is considered a serious and punishable crime. We closely cooperate with our payment processors to fight cybercrime and we will report all the fraudulent orders to State and Federal Agencies.